Shipping policy

Shipping Policy

Last Updated: June 2026

Store: fauxplantssupply

Warehouse Address: Unit 813, No. 521 Gaolin Middle Road, Huli District, Xiamen City, Fujian Province, P.R.China

1. Order Processing Time

All orders will be processed and packed within 1–3 business days (Monday to Friday).

We do not process, pack or ship orders on weekends and Chinese public holidays.
  • Orders placed on weekends/holidays will start processing the next working day.
  • During seasonal sales (Summer Sale, Holiday Promotion), processing may extend to 3–5 business days due to high order volume. We will notify you by email if there is a long delay.
  • Our warehouse location: Xiamen Warehouse, all goods ship directly from Xiamen, China.

2. Shipping Rates & Free Shipping Offer

United States Customers

  • Standard Shipping Flat Rate: Calculated at checkout based on order weight & volume
  • Free Shipping Threshold: All orders over $250 qualify for FREE standard shipping to the US.
  • Exclusive US Benefit: NO Duties, Tariffs or Import Taxes for all US shipments.

International Orders (Canada, EU, UK, Australia & other regions)

Shipping cost will auto-calculate on checkout page according to package size, weight and destination country.

Customs duties, import VAT, clearance fees and local taxes for international orders are the sole responsibility of the buyer, and will be collected by local customs upon arrival.

3. Estimated Transit Time

All transit times are estimated and not guaranteed, excluding processing days:
  • United States: 7–15 business days after shipment dispatch
  • Canada / Australia: 10–20 business days
  • European Union / United Kingdom: 12–22 business days
  • Other countries: 15–30 business days
Possible delay factors: customs clearance inspections, carrier peak seasons, extreme weather, global logistics restrictions or other uncontrollable events outside our responsibility.

4. Order Tracking

Once your package departs our Xiamen warehouse, you will receive a shipment confirmation email containing your unique tracking number and tracking website link within 24 hours.

Tracking updates may take 1–3 working days to refresh after dispatch.

If your tracking shows no updates for over 7 days, please contact us at 985684607@qq.com for assistance.

5. Delivery & Risk of Loss

  • After goods are handed over to the logistics carrier, full ownership, damage risk and loss risk of the package transfers to the customer.
  • Please inspect your parcel immediately upon receipt. If items arrive damaged, defective or missing, you must provide clear photos of the outer package and damaged goods to our support email within 48 hours of delivery for us to file a claim with the carrier.
  • We are not liable for lost, stolen or damaged parcels if the tracking record shows "delivered" to your shipping address provided at checkout. Please double-check your shipping address before submitting payment. We cannot reroute or reship packages due to customer input errors.

6. Shipping Exclusions & Restrictions

  1. We do not ship to PO Boxes, military APO/FPO addresses, remote islands or territories with logistics restrictions.
  2. Oversized large artificial foliage bundles may have extra dimensional shipping surcharges shown at checkout.
  3. Hazardous goods, restricted liquid items are not included in our product range, so no special dangerous goods shipping rules apply.

7. EU 14-Day Cooling Off Period Shipping Note

For orders delivered to the European Union: You hold the right to cancel or return within 14 calendar days for any reason per EU consumer law. Return shipping cost shall be borne by the buyer unless the goods are defective or wrong item sent.

8. Lost / Missing Package Resolution

If your tracking status is stuck without movement for more than 30 business days and marked undeliverable, contact our support team to initiate a logistics investigation. Carrier investigations take 10–15 working days to complete. We will arrange partial refund or reshipment only after the carrier confirms the package is permanently lost.

9. Contact for Shipping Inquiries

Email: 985684607@qq.com

We reply to all shipping-related messages within 24 business hours.